Level Up: Misunderstood or Mismanaged

November 20, 2019

Crowne Plaza, Warwick RI


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About the Day

The relationship between managers and employees is critical to retention and engagement.  A Gallup study reported that 50% of Americans have left a job to “get away” from their manager at some point in their career.  This same study reports that the manager accounts for at least 70% of the variance in employee engagement.   A strong and effective relationship between a manager and employee requires understanding and being understood on many levels.  While most managers and employees focus on understanding goals, priorities, and methods, what is often missed is understanding strengths, styles and perspectives.

When employees and managers misunderstand each other, employees feel mismanaged and managers feel misunderstood.

   So, what can be done to bridge the gap?

According to the latest research, understanding and managing through strengths is an effective way of significantly increasing retention, resilience and engagement.  Join us in this insightful conversation with Meryl Moss,  Chief Operating Officer, Costal Medical and Vera Tyagi, Human Resources Site Leader, Amgen, two leaders, who understand the importance of knowing their strengths and the impact of engaging others through their strengths. Whether you are a manager or being managed, this conversation will give you practical tips and insights to help you be more effectively engaged.

And as an added bonus, anyone who attends this breakfast gets a 15% discount on a Strength Finders assessment.  Managers get 25% discount on 2 1/2 hour introduction to strengths team workshop.

Helping AWE present Ideas that Count is Fall Breakfast Sponsor, 

Citrin Cooperman

Meet the Speakers

Meet Meryl Moss

Chief Operating Officer, Costal Medical

Meryl Moss, MPA, EMHL, serves as Chief Operating Officer of Coastal Medical, a primary care driven Accountable Care Organization.  With 25-years of healthcare experience, Moss provides the insight and leadership necessary to continually explore new ways to deliver high quality, cost effective, patient centered care to 120,000 patients in 20 medical offices across Rhode Island.

Moss also focuses her expertise on building a corporate culture that fosters employee engagement and accountability. She believes this is the foundation for achieving service and clinical excellence, and the way to ensure that the services delivered by Coastal Medical are consistent with the organization’s mission.

Moss is also an accomplished public speaker. She presents to groups across the nation on a wide range of leadership and healthcare topics. 

Moss studied economics at Boston University, received her Master’s Degree in Administration from Harvard’s Kennedy School of Government and is a 2015 graduate of the Brown University Executive Master of Healthcare Leadership Program. She is the 2017 Providence Business News C-Suite award winner for Chief Operating Officer, Large Private Company.  She is also an Adjunct Professor at Bryant University.

Meet Vera Tyagi

Human Resources Site Leader, Amgen

Vera Tyagi is the Director of Human Resources for Amgen Rhode Island and Massachusetts, responsible for developing their talent and culture strategy. She is passionate about driving career development, building leadership capabilities, diversity and inclusion and developing strong partnerships with our communities.

Vera brings 20 years of human resources leadership experience in the multiples industries including technology, medical device, non-profit and biotechnology.  She has served as an HR Business Partner for the past 10 years with global and regional responsibilities.

Vera earned her BA from the University of Toronto and a Certificate in HR Management from York University.  She is a certified Senior Professional of Human Resources (SPHR) and also certified in Lean Sig Sigma/Yellow Belt.

Vera was born in Mumbai, India and raised in Toronto, Canada. She relocated to Boston in January 2000 and resides in New England with her husband and daughter, Tara. She enjoys cooking, reading, classic movies and volunteering.

Conversation Facilitator 

Tejal Tarro, Managing Partner & Chief Services Officer, AWE

Tejal Tarro is Managing Partner and Chief Services Officer (CSO) of AWE, Advancing Workplace Excellence, a female-owned organization dedicated to expanding human potential in the workplace through tailored learning experiences.  As CSO, Tejal creates uniquely evolutionary learning experiences for corporations and individuals across all levels.  Tejal also leads the operations within AWE to provide the best possible client value and service.

Tejal has over 25 years of organization development, change management and business consulting experience in several industries, including: health care, retail, manufacturing and high tech/information management.  She has been in management consulting in large global strategy consulting firms and has led several large-scale change initiatives.  In working with clients, Tejal is known for her authenticity, empathetic listening and a deep understanding of human challenges in the workplace.  Tejal is also an avid practitioner of mindfulness, which allows her to approach her work with a sense of awareness and inclusion.

While pursuing her career, Tejal has volunteered her time and expertise to affect change in women’s advancement and childhood literacy, mostly in the role of designing and leading implementation of new innovative programs. She served as the RI Delegate for Vision 2020, which focuses on the advancement of women in the workforce. She also served as the Chair of the Rhode Island Commission on Women and Girls, where she led the effort to redesign the organization to better serve the needs of women and girls in Rhode Island. Tejal has a BS in Engineering and an MBA with a concentration in Strategy.